Fairly mediate disputes as an independent third party based on evidence by both parties. You are welcome to contact the sellers directly, if there's something wrong in your order. Most sellers are happy to quickly resolve any issues. If you are still not satisfied, The site “dropshipping.crov.com” will mediate between you and the seller to resolve the problem, based on the evidence collected from both you and the seller. If you are concerned about the return and refund policy, please click to view more.